Fred
Fontés
Artificial intelligence
automation
technological ethics
Fred Fontés (Lanzarote)
CEO and leader in business transformation through artificial intelligence
His career combines strategic consulting, enterprise software and AI-native startups, giving him a cross-cutting perspective on how emerging technologies are redefining industries, operating models and the relationship between companies and customers on a global scale.
Fred Fontés is the CEO of Acclaim, a global conversational AI company that is transforming customer service for leading banks and financial institutions. He has more than 15 years of experience helping large companies leverage artificial intelligence and data to drive business transformation processes.
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CEO and founder of Acclaim
CEO of Acclaim, a global conversational AI company focused on transforming customer service for leading banks and financial institutions.
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Leadership in AI-native companies
Before Acclaim, he was Chief Customer Officer at Replicant, a leader in voice AI, where he led go-to-market and service delivery operations. Previously, he held the position of General Manager of Customer Success at Aera Technology, building and scaling global teams across North America, Europe and Asia.
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Strategic consulting in transformation and AI
He began his career in consulting at Deloitte and later joined McKinsey & Company, where he became Associate Partner and advised Fortune 500 companies on artificial intelligence strategy and large-scale transformation processes.
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International experience and academic profile
He holds a degree in Business Administration and Economics from UNC Kenan-Flagler Business School and is fluent in English, Spanish and German, which strengthens his international profile and his ability to operate in global environments.
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their sector
Artificial intelligence
automation
technological ethics
Apply technology in an ethical and human way to improve public services, anticipate environmental challenges and strengthen citizen participation.